Privacy Policy

Last Updated: June 12th 2025

1. Introduction

Welcome to Context Store (https://www.contexthouse.com). We are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from [https://www.contexthouse.com] (the “Site”).

This policy explains:

What personal data we collect from you.
How and why we use your personal data.
Who we share your personal data with.
Your rights regarding your personal data.

By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Our website address is: https://www.contexthouse.com.
The data controller responsible for your information is Context, located at 600 1st Ave ste 102, Seattle Washington 98104, United States. You can contact us with any privacy-related questions at support@contexthouse.com

3. What Personal Data We Collect and Why We Collect It

We collect information in a few different ways: information you provide to us directly, and information we collect automatically.

A. Information You Provide to Us:

When You Place an Order: When you make a purchase, we collect information necessary to process your order, such as your name, billing address, shipping address, email address, and phone number. We use this information to fulfill our contract with you, including processing payments, arranging for shipping, and providing you with invoices and/or order confirmations.
When You Create an Account: You may choose to create an account on our Site. When you do, we collect your name, email address, username, and password. This allows you to view your order history and checkout faster in the future.
When You Contact Us: If you contact us via our contact form or by direct email, we collect your name, email address, and any other information you provide in your message to respond to your inquiries and provide customer support.
When You Leave Comments or Product Reviews: When visitors leave comments or reviews on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
When You Subscribe to Our Newsletter: If you opt-in to our mailing list, we will collect your email address to send you marketing communications and promotional offers. You can unsubscribe at any time by clicking the link in the footer of our emails.

B. Information We Collect Automatically:

Transaction and Purchase Information: We collect information about your transactions, including the products you purchased, the date and time of the purchase, and the payment method. Please Note: We do not see or store your full credit card information. This is processed securely by our third-party payment gateways (e.g., Stripe, PayPal).
Cookies and Tracking Technologies: Like most websites, we use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
- Strictly Necessary Cookies: These are essential for you to browse the website and use its features, such as adding products to your cart and accessing the checkout.
- Performance & Analytics Cookies: We use services like Google Analytics to collect information about how visitors use our Site. This includes which pages are visited most often and if they get error messages. This information is aggregated and anonymous and is used only to improve how our Site works.
- Functionality Cookies: These are used to recognize you when you return to our website and remember your preferences (for example, your choice of language or region).
Log Data: Our servers automatically record information (“Log Data”) created by your use of the Site. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, and timestamps.

4. How We Use Your Information

We use the information we collect for various purposes:

To run our store: To process and fulfill your orders, manage payments, and arrange shipping.
To provide customer service: To respond to your questions and requests.
To improve and optimize our Site: To understand how our customers use the Site, what products are popular, and to improve the user experience.
For marketing and communication (with your consent): To send you emails about our store, new products, and other updates.
For security and legal reasons: To screen for potential risk and fraud, and to comply with legal obligations.

5. Who We Share Your Data With

We do not sell your personal data. However, we do share it with trusted third-party service providers who help us operate our business:

Payment Gateways: To process your payments securely, we share your order information with payment processors like [e.g., Stripe, PayPal]. You can view their privacy policies to learn more about how they handle your data.
Shipping Carriers: To ship your order, we share your name and shipping address with carriers like [e.g., UPS, FedEx, Royal Mail].
Analytics Providers: We share anonymized data with services like Google Analytics to help us understand our site traffic and customer behavior.
Email Marketing Services: If you subscribe to our newsletter, your email address will be shared with our marketing platform, such as [e.g., Mailchimp, Klaviyo].
WordPress Plugins: Some plugins installed on our site may collect or have access to user data. We strive to use only reputable plugins, and we encourage you to be aware of their own privacy policies.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. How Long We Retain Your Data

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

Order Information: We generally keep customer order information for [Number, e.g., 7] years for tax and accounting purposes.
User Accounts: We store your account information for as long as your account is active.
Comments/Reviews: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically.
Contact Form Entries: We may keep contact form submissions for [e.g., one year] for customer service purposes, but we do not use the information submitted through them for marketing purposes.

7. Your Data Rights (GDPR / CCPA)

Depending on your location, you may have the following rights regarding your personal data:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure (Right to be forgotten) – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise any of these rights, please contact us at support@contexthouse.com

8. Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities (like the shopping cart) may not work.

9. Data Security

We take the security of your data seriously. We use a variety of security measures to maintain the safety of your personal information, including SSL (Secure Sockets Layer) technology to encrypt data during transmission. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10. Children’s Privacy

Our Service is not intended for use by children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personally identifiable information from children. If you become aware that a child has provided us with Personal Data, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: support@contexthouse.com